01865 714 130

Coronavirus – Covid-19

It is with a heavy heart that we announce from Monday 23rd March and until further notice, we will only be able to offer direct cremation and direct burial services where no mourners are present.

We feel it is our moral duty to protect the health and safety of our staff and the public. Your health is far, far more important to us than money.

We have always prided ourselves on a highly personal and bespoke service where caring for you and the person who has died is at the centre of everything we do. While the care of people will remain the same, we can’t arrange highly bespoke funeral services where we are all putting our health at risk. We also don’t want to arrange bespoke funeral services or services where people can attend knowing that at some point in the near future, it is likely the government will ban all attended funerals. The last thing we want to do is disappoint or distress our clients when this happens.

With this in mind, we feel the time is now right to restrict what we can offer for the greater good. We all have our part to play as this crisis continues.

This decision has not been taken lightly. We know that this will hurt our little company financially. But as ever, some things are far more important than money and we feel these steps are necessary at this time.

As a company, we remain dedicated to serving you and we are only a phone call away on 01865 714130.

We feel that as a small, independent company, we have a duty of care not just to our clients, but to our community. As a responsible company and employer, we have been following the Coronavirus outbreak closely since the end of December. We understand people are concerned but we have taken all necessary Government guidance and will continue to take every precaution.

We are able to arrange funeral services remotely via telephone, email, WhatsApp etc and have been doing so for many years. By being experts in this way of working, we are just as efficient as if we met face to face. The steps we are taking is to ensure potentially vulnerable clients are kept as safe as possible during this unprecedented time.

Over the coming days, it may be that more people are asked to self-isolate and therefore meeting with a funeral director would be impossible. To reassure the clients we work with, you will still receive the same level of care as we always give.

  • We will continue to listen to the latest Government advice and adjust what we do and how we do it accordingly.
  • It is important that we continue to look after the person who has died with the utmost dignity and we have now put steps in place in order to do this safely. This means our staff will be wearing full personal protective equipment (PPE) even when the risk is assumed to be low.
  • It will no longer be possible for families to spend time with the person that died when they are with us.
  • We are now only able to offer direct cremation and direct burial services with us. This is where a person is buried or cremated without a service or mourners in attendance. This is something we have been doing for many years and while you wouldn’t be able to attend, we will treat your person with the dignity and reverence they deserve.
  • We have arranged the most beautiful and meaningful memorial services at later dates and we are more than happy to talk you through different options when you are ready.
  •  All arrangements with us must now be undertaken remotely via email, telephone, FaceTime, WhatsApp or any other channel you wish.

By already being an expert in arranging funerals remotely, we don’t want anyone to feel helpless if they have to self-isolate while they are grieving. There is so, so much we are able to do without you physically needing to meet us and we promise we will make everything as easy as we possibly can.

If you would like to talk to us, please call 01865 714130 any time of the day or night.

Our email address is info@theindividualfuneralcompany.co.uk and we will respond as soon as we see messages come through to us.

Should you want to meet with a funeral director, this is still possible but this is by appointment only by calling 01865 714130.

NHS Information Page

Tuesday 17th March 2020

The latest statement from our Prime Minister yesterday was”Everyone in the UK should avoid “non-essential” travel and contact with others to curb coronavirus.”
He also said “By next weekend, those with the most serious health conditions must be “largely shielded from social contact for around 12 weeks”

Based on this, South Oxfordshire Crematorium has asked that only direct family members attend services at this time. While they wouldn’t be able to enforce such a rule, they are asking people to take particular care.

It is likely we are moving closer to direct cremation and direct burial services but we will keep everyone updated as soon as the Government give funeral directors advice.
Should direct cremation or burial services be recommended, we want to make sure you understand that in the future, we will work with you so you are able to have really meaningful memorial services to help with your grief.

Given we have been asked to “avoid non-essential travel and contact with others” we are absolutely ready to be able to arrange funeral services remotely via telephone, email, Facetime and WhatsApp. If there is another channel you would rather use, just ask. We will accommodate you.
At this time, we have asked all of our staff to work from home but our managing director, Lucy Coulbert, is still in the office every day and is able to meet people in person at this current time by appointment.

As ever, when new information comes through, we will update our website. If you want the latest information, we ask you follow us on Facebook or Twitter.

We are of course available on the telephone 24/7 by calling 01865 714130 any time of the day or night.

Call us 24 hours a day, 7 days a week on 01865 714130

“Don’t be distracted by flashy adverts from household names – take my recommendation. We struck gold when we dialled Lucy’s number.”

David Morgan