Dear Lucy

A note to say ‘Thank you’ for all your kindness and help with C’s burial.

You made what seemed like a difficult situation (C & I live in Devon and my family in Oxford & London) come together with precision and harmony.

Yours with kindest regards,


What a joyous find to have you as our funeral director.

Funny, honest, efficient and no nonsense.

Thank you so much.

S would have loved meeting you, as I did!


To Lucy,

Thank you so much for all of your help. I’m so grateful I found your business to take care of Nan and her funeral.

We have had nothing but amazing feedback on how the day went.

From start to finish, female empowerment was felt and carried throughout the day. 

Nan would have loved it all!

Wishing you all the best,

K, N, B, Z

Dear Lucy & Co,

Thank you all very much for your friendly and professional service during the recent bereavement of my Dad.

The funeral and service was everything I wanted and I am sure Dad would have approved.

I would definitely use your company again – although I hope not too soon!


Dear Lucy

How can we thank you enough?! Everything was as we would have wished.

We and everyone loved C’s funeral, and most important of all – we know she would have loved it too.

It was a great pleasure to work with you. We are all delighted. Thank you!

W & P

Dear Lucy,

Thank you so much for your help and support. It meant a lot to me and my family. Plus, we really love your style of doing things!


I just wanted to send you a quick note to say thank you for all that you did for our Dad in arranging his Church service and repatriation to Ireland.

Everything went very smoothly and the family in Ireland were very pleased that we chose the Land Rover. 

He worked at the car factory for years, so as my cousin said, he remained a Land Rover man right to the very end.


Dear Lucy & pooches,

Thank you so much for all your help. 

I am so grateful and you have helped me more than you probably know.

With love,


Dear Lucy & staff,

Many thanks for giving A such a wonderful send off. That would have been just what he wanted.

Thank you so much,


Dear Lucy,

We just wanted to thank you for the care you have given to our dear friend, A. 

From the moment we met you, we knew A was in strong and safe hands. 

Your support, kindness and gentle guidance couldn’t have been better and your excellent organisational skills made everything go so smoothly.

Thank you so much,

P & F

To Lucy,

Just a note to say a very big thank you for all of your help arranging V’s funeral. You’ve gone above and beyond the call of duty and made a difficult time that much easier.

We honestly can’t thank you enough,


Dear Lucy & team,

Thank you so much for all your fantastic organisational skills and making our Mum’s funeral happen so quickly. 

The less the agony is drawn out the better we think.

Thank you,

S & J

To Lucy & team,

Thank you so much for all your help with my Father, R’s funeral and ashes interment. 

We’re so pleased we chose your company. You made it all so easy and gave us great advice. It was a great comfort at a difficult time.

Wishing you all the best,

H & P

To Lucy & staff,

I hope these words can manage to perfectly convey how the caring that you’ve shown has brightened up each day.

But then I guess there’s only so far that words can go – because your time and thoughtfulness and more than you could know.

Thank you for making one of the most difficult times in our lives bearable and for all the support you have given.

L & H

To Lucy,

Thank you for everything you have done for us.

N’s family passed on their thanks to you and said it was a beautiful funeral that N would have appreciated.

Thank you from N’s family.

Dear Lucy,

Just a very short note to say a heartfelt thank you to you and your staff for arranging R’s funeral. 

My tendency, when under pressure, is to obsess about tiny details, so a big thank you for managing me though all of that.

There were so many positive comments about everything and bringing together what we wanted was all down to your kindness, consideration and professionalism. 

R was a wonderful, remarkable man – he would have been so proud.

Thank you so much,


Dear Lucy,

I would like to thank you very much on a first class service. 

Many thanks,

L & B

To Lucy & staff,

Thank you for taking such good care of our Mother.

We are truly grateful for your help and support.

D, J & family

To Lucy,

Thank you so much for all your support. I’d have been lost without you.

You really were my angel in disguise.

Once again, thank you.

C, B & J

Dear Lucy,

I can’t thank you enough for all the support and advice you’ve given me over the last few weeks.

 I know that it wasn’t easy and you weren’t always put in the nicest of positions by other members of the family.

 I know we gave my Mother the send off she deserved. Not only do I appreciate all the support given professionally (& it was professional) – but I greatly appreciate all your support given personally as a friend.

Thank you is just not enough,


To Lucy,

Thank you all for all the help and kindness you have to myself and my family. 

It was much appreciated by us all.

E, A, J & M

To Lucy,

Thank you so much for your help and advice over the last few months.

As you know, it’s not been an easy time but you made the process a lot easier to deal with.

It was a lovely send off for Grandad and you made that happen.

Thank you!

P, H & D

Dear Lucy,

Thank you for what you’ve done. For what you have said. For what you have helped us with. Thanks seems not enough.

We want to tell you one simple phrase. Yet we feel the need to ensure that the emotion is conveyed.

If we could just say it and ask you please to multiply our thanks by infinity.

C, J, D

Dear Lucy,

From the moment I walked through your door I knew I was in good hands. Thank you so much for all your caring and reassuring as well as your professionalism.

Thank you very much for giving M & J all the care, attention, kindness and respect, all the lovliness of sweet and gentle funerals.

You have made such a difference at a time of sadness. 

M & F

To Lucy,

Thank you for everything. For making the process a lot easier to cope with. For all the emails, phone calls and advice. For your most perfect care of M. She was in good hands.

 T, C, N

Many, many thanks for another service done so well. I’ll always come back to you if I ever need a funeral director.


Dear Lucy,

Just a few lines to say ‘thank you’ for all your help and assistance with the arrangements made for D’s passing. 

Best wishes,

The L family

Dear Lucy,

You made everything so very special for G’s funeral. Helping us make it all happen the way we wanted.

Keep up the good work!

Best wishes,

D & V

Thank you for all your help through our sad loss.

We will be highly recommending you.

The S family

Dear Lucy

Thank you all for everything you have done and making this day run smoothly.

All the best,

M & family

Dear Lucy,

With many thanks for all your kindness, help and professionalism during a difficult time for us all.

The “W” Girls

Dear Lucy,

I just wanted to say thank you for your help and support over the last couple of weeks.

You have helped make a very distressing time more bearable.

It has been a great comfort to me knowing you have been taking such good care of my husband.

Thanks again,


Lucy & team,

Superb at every step of the way. Dignified and professional yet equally down to earth. 


Dear Lucy,

Thank you for all your kindness. 


Dear Lucy and all at The Individual Funeral Company

Another belated but heartfelt thank you for all your kindness and understanding throughout our recent loss.

J’s funeral was perfect – he would have loved it!

On behalf of the whole W Clan, thank you from the bottom of our hearts.


Dear Lucy,

Thank you so much for all your guidance and love – and for taking such good care of R.

We will forever be grateful for her special day – despite the rain!

R’s family

Dear Lucy,

We wanted to write to express how thankful as a family we are for all the help and kindness you have shown us.

You are a very compassionate person and you provide a truly wonderful service in a beautiful place.

From the moment the phone was answered, we knew we had come to the right place at this tragic time.

You are so kind and patient and also very thorough in your work.

Absolutely everything explained to us in detail in a very down to earth way. Your manner is wonderful and refreshing.

You looked after our darling daughter so well.

Best wishes,

A & T

Lucy and her wonderful Individual Funeral Company went above and beyond the call of duty to help us over the sad few days when my siblings and I were faced with the death of our beloved Dad. I saw rave reviews online about Lucy’s ability to meet every single person’s individual need, and am so glad we chose this business. Lucy made what could have been so terrifying and difficult much, much easier to bear and even added little touches that helped my family with the grieving process. She seemed to instantly know what was best in every situation and carried everything off with calm and grace. People are still writing to tell us how lovely the whole funeral and burial were. I would recommend The Individual Funeral Company to everyone. Thank you so much Lucy x